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Semona Home v3 doesn't work

  • Frode
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4 months 2 weeks ago #19303

Hi,

On Friday I downloaded Semona from Envatomarket/Themeforest.

After installing (and reinstalling 3 times) Quickstart, I only getting a 404 when I click Home --> Home v3.

I've tried changing the style to "tz_semona_joomla - Home 3", but nothing happens.

Any idea what could be wrong? My server is running MySQL 5.5 and PHP 5.6

Thank you!

Regards,
Frode

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4 months 2 weeks ago #19304

Hello,

Thanks so much for choosing our product and contacting us.

Please create a ticket in Support/Envato Clients/Add ticket.
After that we will check your site and support you.

By the way, the ticket will require the license to the product.

Thanks,
Mai


LET'S BRIGHT YOUR SITE WITH US!

HOW TO GET OUR SUPPORT: www.templaza.com/blog/how-to-get-support-from-templaza/185.html

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4 months 2 weeks ago #19305

Hi Mai,

Thank you for the answer!

After I've created a Ticket I recived an email containing a link where I can "View the status of your ticket at any time:".
This link only redirect me to a new page where it asks me to "Please input your license:". After doing this again, I got sent to a page describing the "LICENSE INFORMATION" and with a link "View Tickets". When I'm clicking on "View Tickets", I'm being sent back to the login page, where I can choose to get loged out...

What could be wrong?

Thanks,
Frode

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4 months 2 weeks ago #19306

Hi Frode,

So sorry for this inconvenience.

You bought the template on Envato then you can go to Support/Envato Clients/Your Ticket to check yours. It may require the purchase code for the product.
Also, please log in our site first then you can check it :)

Thanks,
Mai


LET'S BRIGHT YOUR SITE WITH US!

HOW TO GET OUR SUPPORT: www.templaza.com/blog/how-to-get-support-from-templaza/185.html

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  • Frode
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4 months 2 weeks ago #19307

Hi Mai,

I've allrady done this!

Regards,
Frode

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4 months 2 weeks ago #19308

Hello,

Thank you! Anyway, you can use Firefox for more convenient use.
We will follow to support you in the ticket system.

Thanks,
Mai


LET'S BRIGHT YOUR SITE WITH US!

HOW TO GET OUR SUPPORT: www.templaza.com/blog/how-to-get-support-from-templaza/185.html

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