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How to update SP Page Builder from 3.1 to 3.1.2?

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  2. OASE Software GmbH
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  4. OKNO
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  6. Tuesday, 27 February 2018
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We are using the OKNO Template. In this template the SP Page Builder was inlcuded. As we visit our backend today we see, that there is an update for SP Page Builder from version 3.1 to 3.1.2. As we hit the update button the system states the following message:
Oops! One of your commercial extensions couldn't be updated. JoomShaper refused to provide you with an update file. Usually, this means that your subscription is either expired or your update request hasn’t been authenticated. You can either go to JoomShaper website and investigate the issue or use Perfect Dashboard to automatically retrieve your subscription & update your website.


How can I update this version of SP Page Builder? Because this is not a version jump from 3 to 4 but only a minor security update from 3.1 to 3.1.2 this should be included in my subscription?

Thanks in advance.
OASE Software GmbH
  Tiroler Str. 80, 9500 Villach, Austria
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Accepted Answer
OASE Software GmbH Accepted Answer Pending Moderation
  1. Tuesday, 22 May 2018
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Hello Bao Bui,

I've seen the new OKNO version is available. Yuhuu SP Page Builder V 3.2.1 is included. So the update at least is possible for us now.

Thanks! :D
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Sonny Accepted Answer Pending Moderation
  1. Wednesday, 28 February 2018
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  3. # 1
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Hello,

Please wait for template update version.

Best Regards,
Sonny
I am Sonny! I love open source :D
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OASE Software GmbH Accepted Answer Pending Moderation
  1. Monday, 12 March 2018
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  3. # 2
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Hello Sonny,

but the last version of the template is as of: 24 Oct 2017 :o
So it does not seem there ever will come an update for this template.

Do we have no other solution for this issue?
We are not so happy with this situation because we are "All In One" members. For OKNO there are 4 months which are gone without update. And our Joomla-Security-Systems allways points out this problem with the old SP Page Builder version.

Thanks in advance.
OASE Software GmbH
  Tiroler Str., 9500 Villach, Austria
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Sonny Accepted Answer Pending Moderation
  1. Wednesday, 14 March 2018
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  3. # 3
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Hello,

Thanks for your feedback. We are working to update one by one. Please wait for update. Okno is still compatible with Joomla 3.8.6 then you can update it to Joomla latest version. For SP Page Builder I will update latest version asap.

Best Regards,
Sonny
I am Sonny! I love open source :D
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OASE Software GmbH Accepted Answer Pending Moderation
  1. Wednesday, 11 April 2018
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  3. # 4
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Hello Sonny,

nearly a month is gone. Any new status to this question?
I've seen in the meanwhile version 3.1.3 is out of SP Page Builder.

With kind regards
OASE Software GmbH
  Tiroler Str., 9500 Villach, Austria
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Bao Bui Accepted Answer Pending Moderation
  1. Thursday, 12 April 2018
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  3. # 5
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Hello,

Please add new ticket including your site and admin account, then we will help you update this component if your license is still valid.

Regards,
Bao Bui
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OASE Software GmbH Accepted Answer Pending Moderation
  1. Thursday, 12 April 2018
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  3. # 6
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Hello Bui,

the funny fact here is, that our lilfetime license is active, BUT the support is stated as valid through 2017-11-29 (see atachment)
In this case, we are not able to open a new ticket, which is strange because our lifetimemebership still is valid (see also in the attachment)

So, how can we proceed?
With kind regards
OASE Software GmbH
Attachments (1)
  Tiroler Str., 9500 Villach, Austria
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OASE Software GmbH Accepted Answer Pending Moderation
  1. Wednesday, 18 April 2018
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  3. # 7
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Hello,

still no answer on this one?

With kind regards
OASE Software GmbH
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OASE Software GmbH Accepted Answer Pending Moderation
  1. Monday, 23 April 2018
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  3. # 8
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Hello,

any updates?
With kind regards
OASE Software GmbH
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OASE Software GmbH Accepted Answer Pending Moderation
  1. Monday, 30 April 2018
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  3. # 9
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Still no change in this case?
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OASE Software GmbH Accepted Answer Pending Moderation
  1. Wednesday, 09 May 2018
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  3. # 10
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Hello,

meanwhile SP Page Builder 3.1.3 is released, but still no change in your template extensions :(

With kind regards
OASE Software GmbH
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Bao Bui Accepted Answer Pending Moderation
  1. Wednesday, 09 May 2018
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  3. # 11
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Hi,

Sorry for our late update. It's still on plan, so we will try to update it asap.

Regards,
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