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Installation Issue

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  2. Debbie Packer
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  4. Joomla! Template Discussion
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  6. Tuesday, 08 May 2018
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I just purchased the Jollyness template, and I'm trying to install it at cloudaccess.net, but I'm getting errors.

The errors (screenshot attached) say:

Warning
JInstaller: Install: Can't find XML setup file.

Error
Unable to find install package


I followed the instructions, using the Upload Package File tab and selected the ZIP file that was downloaded.


Can anyone provide any assistance. I'm frustrated already, and I don't even have it installed.
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Bao Bui Accepted Answer Pending Moderation
  1. Tuesday, 08 May 2018
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  3. # 1
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Hello,

Thanks for using our template!
Can you please let us know which package you installed? Quickstart or Template_package?

Regards,
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Debbie Packer Accepted Answer Pending Moderation
  1. Wednesday, 09 May 2018
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  3. # 2
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IT wanted to do the initial setup. I asked them to install the Quickstart, but I think they installed the template_package. They actually got that part to install, but the extensions aren't there. I tried to install the Quickstart myself, but I get the error that it can't find the XML file.


Hello,

Thanks for using our template!
Can you please let us know which package you installed? Quickstart or Template_package?

Regards,
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Bao Bui Accepted Answer Pending Moderation
  1. Wednesday, 09 May 2018
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  3. # 3
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Hello,

As I guessed, you guys did install Quickstart, which absolutely caused that error. To install this template manually, please install Template_package, extensions, modules, plugins included in the package that was downloaded.
See attachment.

Regards,
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