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  1. Frode
  2. Semona
  3. Monday, 06 February 2017
  4.  Subscribe via email
Hi,

On Friday I downloaded Semona from Envatomarket/Themeforest.

After installing (and reinstalling 3 times) Quickstart, I only getting a 404 when I click Home --> Home v3.

I've tried changing the style to "tz_semona_joomla - Home 3", but nothing happens.

Any idea what could be wrong? My server is running MySQL 5.5 and PHP 5.6

Thank you!

Regards,
Frode
Comment
There are no comments made yet.
Mai
0
Votes
Undo
Hello,

Thanks so much for choosing our product and contacting us.

Please create a ticket in Support/Envato Clients/Add ticket.
After that we will check your site and support you.

By the way, the ticket will require the license to the product.

Thanks,
Mai
Comment
There are no comments made yet.
  1. more than a month ago
  2. Semona
  3. # 1
Frode
0
Votes
Undo
Hi Mai,

Thank you for the answer!

After I've created a Ticket I recived an email containing a link where I can "View the status of your ticket at any time:".
This link only redirect me to a new page where it asks me to "Please input your license:". After doing this again, I got sent to a page describing the "LICENSE INFORMATION" and with a link "View Tickets". When I'm clicking on "View Tickets", I'm being sent back to the login page, where I can choose to get loged out...

What could be wrong?

Thanks,
Frode
Comment
There are no comments made yet.
  1. more than a month ago
  2. Semona
  3. # 2
Mai
0
Votes
Undo
Hi Frode,

So sorry for this inconvenience.

You bought the template on Envato then you can go to Support/Envato Clients/Your Ticket to check yours. It may require the purchase code for the product.
Also, please log in our site first then you can check it :)

Thanks,
Mai
Comment
There are no comments made yet.
  1. more than a month ago
  2. Semona
  3. # 3
Frode
0
Votes
Undo
Hi Mai,

I've allrady done this!

Regards,
Frode
Comment
There are no comments made yet.
  1. more than a month ago
  2. Semona
  3. # 4
Mai
0
Votes
Undo
Hello,

Thank you! Anyway, you can use Firefox for more convenient use.
We will follow to support you in the ticket system.

Thanks,
Mai
Comment
There are no comments made yet.
  1. more than a month ago
  2. Semona
  3. # 5
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