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Hi,

On Friday I downloaded Semona from Envatomarket/Themeforest.

After installing (and reinstalling 3 times) Quickstart, I only getting a 404 when I click Home --> Home v3.

I've tried changing the style to "tz_semona_joomla - Home 3", but nothing happens.

Any idea what could be wrong? My server is running MySQL 5.5 and PHP 5.6

Thank you!

Regards,
Frode
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Mai Accepted Answer Pending Moderation
  1. Monday, 06 February 2017
  2. -
  3. # 1
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Hello,

Thanks so much for choosing our product and contacting us.

Please create a ticket in Support/Envato Clients/Add ticket.
After that we will check your site and support you.

By the way, the ticket will require the license to the product.

Thanks,
Mai
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Frode Accepted Answer Pending Moderation
  1. Tuesday, 07 February 2017
  2. -
  3. # 2
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Hi Mai,

Thank you for the answer!

After I've created a Ticket I recived an email containing a link where I can "View the status of your ticket at any time:".
This link only redirect me to a new page where it asks me to "Please input your license:". After doing this again, I got sent to a page describing the "LICENSE INFORMATION" and with a link "View Tickets". When I'm clicking on "View Tickets", I'm being sent back to the login page, where I can choose to get loged out...

What could be wrong?

Thanks,
Frode
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Mai Accepted Answer Pending Moderation
  1. Tuesday, 07 February 2017
  2. -
  3. # 3
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Hi Frode,

So sorry for this inconvenience.

You bought the template on Envato then you can go to Support/Envato Clients/Your Ticket to check yours. It may require the purchase code for the product.
Also, please log in our site first then you can check it :)

Thanks,
Mai
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Frode Accepted Answer Pending Moderation
  1. Tuesday, 07 February 2017
  2. -
  3. # 4
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Hi Mai,

I've allrady done this!

Regards,
Frode
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Mai Accepted Answer Pending Moderation
  1. Wednesday, 08 February 2017
  2. -
  3. # 5
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Hello,

Thank you! Anyway, you can use Firefox for more convenient use.
We will follow to support you in the ticket system.

Thanks,
Mai
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