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Titania theme

  1. Alex
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  3. Titania
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  5. Tuesday, 18 August 2015
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Hi! I bought the subject Titania for WordPress and it appeared the extremely dissatisfied. That turns out not probably on a demo the version. And quickstart is absent. I swung the trial subject Titania for Joomla and problems weren't. You on the site guarantee a refund within 30 days. I don't want to return, simply please change to me this subject for Joomla. I will be very grateful and grateful. Technical support doesn't respond to messages!!!
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Giang Accepted Answer Pending Moderation
  1. Tuesday, 18 August 2015
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  3. # 1
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Hello,

Thanks so much for using our theme. And we are so sorry for not replying you immediately. In WordPress, there is no Quickstart package. Instead, you can use demo data file which is a XML file. You can find this file in "demo-data" folder which is one of 4 folders inside theme package.

Please follow our document to know more about importation process: http://www.templaza.com/docs/titania_wp/
You should install all plugins before importing so that demo data can be imported correctly.

Let us know if you have any troubles.

Thanks,
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Alex Accepted Answer Pending Moderation
  1. Wednesday, 19 August 2015
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  3. # 2
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Dear, Giang! I read documentation and loaded the file of fast start of the .xml format
But it or hanged on loading, or at successful loading not the version demo yielded result. If you the organization with reputation, I ask to give me the version of a subject for Joomla. Otherwise I should return money through paypal because I am not satisfied with this version of a subject, and it doesn't correspond to the declared.
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Giang Accepted Answer Pending Moderation
  1. Wednesday, 19 August 2015
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  3. # 3
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Hello Alex,

Thanks so much for your feedback. We will recheck the XML file again.
Before changing the version for you, can you please tell us which type of license you bought? Did you buy our theme on our website?

Best Regards,
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Alex Accepted Answer Pending Moderation
  1. Wednesday, 19 August 2015
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  3. # 4
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Yes, I bought a subject from you on the site. I attach the copy of the letter with payment and number. I apologize for the caused problems, but I haven't enough time for creation of the site, and I am not going to use your subjects for commercial purposes. I hope for your understanding and a fast solution. Thanks!


Invoice: 37357_55d200b948118_cc03e95822bb8ab8aba3bd9ab0933768
Order ID: 4556
Order Date: 2015-08-17 15:41:45
----------------------------------------------------
Order Name: Titania - Multipurpose WordPress Theme
Description: <p><img alt="titania-152-wordpress" src="images/stories/titania/titania-152-wordpress.jpg" height="152" width="152" />Welcome to Titania – Responsive WordPress Theme. With multi-purpose theme, you can choose any favorite apprearance of Home Page, Portfolio, Blog, Contact and About Pages from its set of modern, beautiful and clean versions.</p>
Price: 58
Renewal Discount: 0
Discount: 0
Total: 58
----------------------------------------------------

Best Regards,
TemPlaza
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Giang Accepted Answer Pending Moderation
  1. Wednesday, 19 August 2015
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  3. # 5
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Hello Alex,

We understand your situation. To be easier, please repurchase Titania Joomla Template, then we will give you a refund of Titania WordPress Theme.

Please let us know when your purchase is completed.

Thanks,
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Alex Accepted Answer Pending Moderation
  1. Wednesday, 19 August 2015
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  3. # 6
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At the moment there are no means. Why you can't simply change the license? Joomla is cheaper, this difference isn't necessary to me. Or to return money that I could pay a subject for Joomla. To buy once again a subject opportunity isn't present.
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Giang Accepted Answer Pending Moderation
  1. Wednesday, 19 August 2015
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  3. # 7
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Hello,

We have already changed it for you.

Please login our website and check it again.

Thanks and Best Regards,
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Alex Accepted Answer Pending Moderation
  1. Wednesday, 19 August 2015
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  3. # 8
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Big to you thanks for understanding! I downloaded a subject for Joomla, everything is good. I will buy further subjects only from you.
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Giang Accepted Answer Pending Moderation
  1. Wednesday, 19 August 2015
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  3. # 9
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You're welcome :)

Hope you enjoy our template.

Thanks,
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