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Best Free Joomla! Help Desk Extensions

Due to the development of ecommerce network, Online Support Systems has been increasingly becoming essential for any website. Thus today, TemPlaza Team will introduce you some Best Free Joomla! Help Desk taken from Joomla! Extensions Directory based on their over rating, ease to use and documentation.

1. Chronoforms

Started at the early Joomla days, Chronoforms now has a HUGE list of features such as: Full custom code form builder, Emails, Full Client and Server data validation, Data storage form into database or Google sheets, Full security and spam prevention tools, Groups permissions support and many others.

In addition, with a very friendly user interface, you can build any type of necessary forms with Chronoforms.



2. Kunena

Kunena is the leading Joomla forum component known as the only discussion solution for Joomla that is community driven, true open source, public self-help forums. Moreover, it is full of many user-friendly tools, especially the forum tool.

There is nothing to say more, just give it a try, you will be surprised at its amazing features.



3. osTicky (osTicket Bridge)

This is an amazingly excellent ticket support system for web designer and programmers with the osTicket frontend interface that users can raise tickets, view their tickets' progress, send replies, etc.

With this system, the web designers can gather feedback from clients easily and the client simply issues a ticket "in place". The best features of osTicky are the extremely simple configuration, easy to use and perfect working.



4. iFlyChat

iFlyChat is a real time chat module best suited for community and social networking websites with many great features such as Embedded Chat Room, Anonymous Users, Cloud based chat, Chat and User Moderation, Share Files, Theme Customisation, etc. It helps to increase user engagement of your Joomla site by enabling users to have both private chat and group chat.

Thus, it is useful for forums, blogs, dating sites and it can be configured to provide online support for products/services.



5. Issue Tracker

Issue Tracker is a simple, fast, secure and user friendly Helpdesk system.

With this extension, support staff can organize and respond incoming issues in an efficient manner. It also lets the customer to be able to create a new issue ticket anytime they want to report a complaint, request or suggestion for the web supporters.

Moreover, an issue ticket can not only behave like a forum thread of messages but also be made private and only visible to the creators and the operators and authorized staff of the web. Let's choose Issue Tracker - a simple but powerful helpdesk in with Joomla site to experience its wonderful features.



6. Formilla Live Chat

If you are looking for a live chat extension for Joomla site, Formilla Live Chat is one of the best choices for you.

Just after a few minutes for installation, you can experience its wonderful features that allow your visitors to chat with you live if they have any questions or need support.

In addition, this extension enables live chat button at the front end, notification, real-time visitor monitoring, proactive chat, mobility and more. Your site should not be lack of this great work.



7. JJ Shoutbox

This is a module that allows users to post on your site with a simple yet elegant design.

It contains parameters for you to limit the guest post, number of posts shown, design the shoutbox and much more. Administrator can also delete post or whilst a spam filter censors swearing on the shoutbox. Moreover, with a .php file, you can easily add any extra swear words to customize and create multi-language if necessary.



8. FreiChat

For anyone use Facebook and Google Chat, you will find FreiChat familiar. It is a FREE web-based chat program that automatically integrates with your site's login, friends list, avatars, links as well as status updates.

Beside its unique UX and features, your visitors will be encouraged to socialize and interact, which will make them stay on your website for a long time and will also help bring in new visitors. You too can interact with your visitors to drive up sales or give them quick tips. With the top features, FreiChat is worth using in your site.




These are an overview about the best and most favorite free Joomla Help Desk Extensions. Let's take one and experience their amazing features in your Customer Care Sytem in your site. If you have any favorite extension, please let us know by leaving your comment here.

Thank you so much for reading!

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