Written by Sonny /
October 17, 2017
VIP Support is a premium service that aims to provide a more extensive and comfortable technical support experience for our customers.
The most important features of VIP support are:
- Rapid response to any technical queries, with lower waiting time than the support forum (usually from 1 to 6 hours for standard queries; for complex issues addition time may be required).
- all questions are submitted as tickets, so there is a log of communication. This helps to prevent confusion and lets you keep track of all replies; extremely useful if you've covered multiple issues over several responses and need to follow the solution from the start. This system also allows us to track response time, employee performance and customer satisfaction so that we can continually find ways to improve our service.
- Wider, more in-depth customer support. With VIP Support our developers will assist you with:
- quickstart package installation / simple package installation
- minor custom work such as changes to the structure of the page, modifications to the appearance of specific template elements, adjustments to page structure etc...
- consult on more complex configuration issues and performance and design queries.