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Refund Policy

Welcome to the TemPlaza Refund Policy. You will have 7 days to try out the product and make sure that it fits your needs. If for any reason, you are not satisfied with your purchased products, we will refund full amount. Except Non-Refundable packages (Start and Vip Support package).

Here are the situations in which we will give a refund on an item and related services you have purchased.

Item is "not as described"

An item is "not as described" if it is materially different from the item description (when it comes to the features and functionality) or preview. If it turns out the item is "not as described" you will be entitled to a refund.

Item doesn't work the way it should

If an item doesn't work the way it should and can't easily be fixed you are entitled to a refund of the item. This includes situations where the item has a problem that would have stopped you from buying it if you'd known about the problem in the first place. If the item can be fixed, then the we will do so promptly by updating the item otherwise you are entitled to a refund of that item.

Item has a security vulnerability

If an item contains a security vulnerability and can't easily be fixed you are entitled to a refund of the item. If the item can be fixed, then we will do so promptly by updating the item. If the item contains a security vulnerability that is not patched in an appropriate timeframe then you are entitled to a refund of that item.

Why a refund may not be given

If the item is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:

  • you don't want it after you've downloaded it;
  • the item did not meet your expectations;
  • you simply change your mind;
  • you bought an item by mistake;
  • you do not have sufficient expertise to use the item;
  • you ask for goodwill; or
  • you can no longer access the item because it has been removed (we advise you to download items as soon as you have purchased them to avoid this situation).

Furthermore, Start Membership and Vip Support Package are non-refundable package. We will not refund for them.

Sonny

Sonny

I am Co-Founder and CEO at TemPlaza. I love Joomla and WordPress. Furthermore, I love to travel and discover cities and landscapes through the lens of my camera.

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